Checking flue pipes, just as important as checking filters

By | Furnace, Heating, Residential


This time of year everyone is getting ready for the upcoming holidays, the last thing on anyone’s mind is the small white pipes (flue pipe) coming off the side of their house and what their function is. Little did you know their function is extremely important to the well being of your furnace and most importantly, the safety and health of your family. The Rochester area and the surrounding counties have just been hit with large amounts of snow, which is exactly why you need to be aware of why can happen to your furnace if the flue pipe is covered and blocked by snow and ice. The highly trained technicians at High Performance Heating have laid out some suggestions for keeping your furnace running at optimum efficiency. But if your flue pipe has been covered for some time, then we highly recommend having our technicians service your furnace before something costly happens and you are stuck without heat during this very cold winter. If you do end up without heat in the middle of the night, don’t fear the cold, we are available 24/7 for emergency calls, so don’t hesitate to call us,585-426-3004.

Leaving the flue pipe covered with snow can be more detrimental than you realize. When you leave snow covering the flue pipe, it could stop your furnace from running all together because of a safety switch that will shut your furnace off. It also causes the exhaust to be forced back or recirculated into your home through the fresh air intake. Which is very dangerous and not only can it harm your family but it will damage your furnace and could leave you without heat on one of these frigid nights. The exhaust that is vented out of the flue pipe is extremely acidic, when it is properly vented outside into the air, it dissipates within minutes and is gone. But when it keeps being recirculated through your furnace, it just gets more and more acidic and will start to damage your heat exchanger, which could leave you without heat. Another issue from having a blocked flue pipe is that the exhaust gases that are suppose to be vented outside are now being forced back into your home. So not only do you have acidic exhaust gases damaging your heat exchanger and the rest of the equipment inside your furnace, the exhaust gases are also leaking into your basement around your furnace and will start to leak into the rest of your house. Some of the exhaust gases is carbon monoxide, it is impossible to detect unless you have a carbon monoxide detector, which we highly recommend having because carbon monoxide is orderless, tasteless and colorless. You won’t know it’s there until it’s to late and by then someone in your family could already be affected by it.

Getting through the holiday season can be stressful and the last thing you want to do when your outside in the freezing cold shoveling your driveway is to walk around your home to clear off a few pipes. But in the end, that couple of extra minutes you spend clearing off the flue pipes could not only save you a ton of money in furnace repairs, but it will keep your family safe from breathing in dangerous exhaust gases. If you have noticed that snow has been covering your flue pipes, give High Performance Heating a call at 585-426-3004 to come service your furnace so you can ensure that you will not be without heat and your family is safe and healthy.

New appliances vs new high efficiency furnace

By | Furnace, Heating

December 08, 2014

Getting new appliances is an exciting thing, but most people don’t realize that out of every piece of equipment in your home your furnace is being used the most. It usually doesn’t cross most peoples mind that your 20 year old furnace could stop working at any moment and you’d be without heat during a very cold winter. Instead of buying a new TV so you can have one that is 2″ bigger, give High Performance Heating a call at 585-426-3004 so you can ensure that your heat wont stop working in the middle of the night and your family will be warm and safe this winter.

A new washer and dryer sounds like a good idea right? Getting all those new features to wash your clothes with can be exciting. But if your washer and dryer is still working properly, odds are that it will continue to work without any problems. But your 20 year old furnace has surpassed it’s life expectancy and your literally running on borrowed time. If you were to replace your old furnace with a brand new high efficiency furnace, not only will you not have to worry about having heat, but you’ll be able to start seeing the savings with your next energy bill. Isn’t that the most important thing? Saving as much money on your bills as possible? Getting a new high efficiency furnace will do just that and give you the most return in your value compared to any other house hold appliances you have. Today’s high efficiency furnace uses less fuel than older furnaces, they also produce more even heating and maintain their temperature at a more constant level. While it is essential to set up a furnace with the proper capacity, a high efficiency furnace can have a lower BTU rating than one that is less efficient and still perform just as well. Just because your furnace is in your basement doesn’t mean you should forget about it. Owning a high efficiency furnace is not enough, your furnace needs to be serviced every heating season because it’s crucial to make sure that it will be running properly all winter long, if it’s not running properly then you could be paying more per month than you need too, carbon monoxide could be leaking into your home and having your high efficiency furnace serviced helps reduce the unit’s fuel consumption. Changing your air filter every 3 months can make a huge difference as well.

Having a reliable contractor coming to your home should be a major consideration for you. We understand most people want the least expensive option, but when it comes to heating and cooling, the least expensive option is going to get you really cheap work done, which can be really dangerous if they didn’t install the furnace properly. Just like the old saying goes, you get what you pay for. So if you want quality work done to ensure your family wasn’t put in any danger, give High Performance Heating, Cooling & Hydronics a call at 585-426-3004. We will make sure that your new high efficiency furnace was installed properly so you can be warm all winter long, know that your family is safe and reap the benefits for years to come.

Understanding carbon monoxide

By | Boiler, Furnace, Heating

November 20, 2014

Carbon monoxide, also known as CO, is called the “Invisible Killer” because it’s a colorless, odorless, poisonous gas. It is produced by the incomplete burning of various fuels, including coal, wood, charcoal, oil, kerosene, propane, and natural gas. Because CO is odorless, colorless, and otherwise undetectable to the human senses, people may not know that they are being exposed. Knowing the symptoms of CO poisoning is very important, but the symptoms mimic the flu, so knowing CO poisoning apart from the flu is very important. It could be CO poisoning if:

  • You feel better when you are away from your home
  • Several people in the home gets sick at the same time
  • The family members who are most affected spend the most time in the home
  • Symptoms occur or get worse shortly after turning on a fuel-burning device (furnace, oven, fireplace)
  • Indoor pets also appear ill (pets symptoms may appear first)
  • Symptoms appear at the same time as signs of inappropriate ventilation, maintenance, or operation of fuel-burning devices

Some people are at a greater risk for CO poisoning, If you have any of the following conditions you could be in more danger:

  • respiratory conditions (such as asthma and emphysema)
  • cardiovascular disease
  • anemia
  • individuals engaging in strenuous physical activity
  • the elderly, children and fetuses

Having a carbon monoxide alarm is very important to have in your home, you should know where it should be installed and how to operate it. To make sure that the reading on your carbon monoxide detector is accurate, Most manufacturers will recommend installing near the ceiling, because carbon monoxide is close to the same weight as air, it most often comes from fuel burning appliances that will emit warm carbon monoxide. Being warmer, it will tend to rise above the air. Since carbon monoxide is a by product of fuel burning appliances, they should not be installed directly above or beside these appliances because they may give an inaccurately high reading.

Carbon monoxide is measured in parts per million, often abbreviated as PPM, if you don’t know how many parts per million is safe and how much is dangerous a good baseline for what is safe, 35 parts per million is the maximum concentration allowed by federal law for continued exposure over an 8 hour period. At 200 parts per million, you will experience mild headaches, dizziness or nausea after two to three hours. 400 parts per million is where it starts to really get dangerous, it becomes life threatening after 3 hours of exposure. It gets drastically worse from here, with 1600 parts per million causing death in one hour and 10,000 parts per million causing death in under 10 minutes.

One of the important things to remember when checking your carbon monoxide level is that a high number is not always an immediate indicator of a leak. For levels up to 200 parts per million, it is a good idea to turn off all appliances that produce carbon monoxide, open all the windows and leave your home for a few hours and check the levels again. Sometimes it could be something as little as a near by smoker as cigarettes produce carbon monoxide. If your readings are continuously above 35 PPM, even if your CO alarm isn’t going off you are at a very high risk and immediate action should be taken before any serious health concerns arise.

Before any serious harm can come to you or your family, give High Performance Heating, Cooling & Hydronics a call and schedule a heating system service to ensure that your family is protected and no ones health is at risk. We are available 24/7 for any emergencies, 585-426-3004.

Advantages of a high efficiency furnace

By | Furnace, Heating

November 13, 2014

Don’t let your money go up in flames any longer, with the weather getting colder and colder your furnace will be operating even more to compensate to keep your house warm. Especially with the up coming polar vortex that is suppose to be moving our way really soon. Be prepared to handle any weather this year and every up coming winter with a high efficiency furnace and let High Performance Heating and Cooling help you start saving money on your monthly energy bills.

Most homes in Rochester NY were built more than 20 years ago and still have the same furnace that was installed when the house was built. If you haven’t had a new furnace installed in your home in that time frame, than you could be in more trouble than you think. The furnaces from 20 years ago are not high efficiency, which means you’re probably spending more each month to heat your home than you need to. If you do not have a high efficiency furnace than for every dollar you spend, only 60 cents of that dollar is actually going towards heating your home. The other 40 cents is just going to waste, almost like you are burning that money away each month. It may not seem like much, but just think of how much that adds up over each month, each year even. With the new technology advances, getting a high efficiency furnace is imperative to saving money and properly heating your home. Most high efficiency furnaces are between 95%-98% energy efficient. Which means that if you were to have a 98% high efficiency furnace installed in your home, for every dollar you spend, 98 cents of that dollar actually goes towards heating your home. That is a HUGE difference in the amount of money you could be saving every year. Not only will you be saving money every month, getting a high efficiency furnace installed will greatly reduce the amount of emissions released into the environment. You will be saving green and going green. We understand most people are hesitant with the thought of investing money into a new furnace when the one you have is still heating your home. Just think about this, it’s 2am and it’s 10 degrees outside and your furnace stops working because it’s 20 years old and has hit it’s life span. The safety of your family is imperative that you have a reliable furnace that won’t stop working in the middle of the night.

When you call High Performance Heating, Cooling & Hydronics to schedule a furnace install, we can work around your schedule and be there when it’s most convenient for you. When our highly trained technicians come to install your new high efficiency gas furnace, we lay down drop clothes all the way to your furnace to ensure that nothing will get on your carpets or floor. So you don’t have to worry about someone walking through your home with dirty work boots leaving foot prints everywhere. We take extra special care not to damage a single thing in your home, and we also guarantee that when we leave your home when the job is finished, it will look exactly as it did before we arrived.

If you’re tired of paying high energy bills each month and constantly burning up money, give High Performance Heating, Cooling & Hydronics a call today and let us assist you in a new high efficiency furnace install and see how we can start saving you money. 585-426-3004.



Prepare for Freezing Cold temps-Furnace repair rochester ny

By | Heating, Residential

October 28, 2014


The time is coming and colder weather will be upon us before we know it. Are you ready for Rochester’s bitter cold winter? As winter kicks into full effect, temperatures drop below freezing in the Rochester area and furnaces begin to operate under a heavy load.  Now is the time to call High Performance Heating, Cooling & Hydronics to schedule a furnace repair Rochester NY. Don’t wait till it gets any colder! (585)509-1364.

Furnace maintenance should be done on a regular basis. The best time to do so is in late summer or early fall, when you still have enough time to address any furnace repair problems before it gets too cold outside. Our team of highly trained furnace repair professionals will put your mind at ease, so that your furnace maintenance or repair is one less hassle you’ll have to tackle when the holidays arrive. We will do everything in our power to repair your existing furnace, but if the cost of the repairs far exceed it’s worth, then High Performance Heating, Cooling & Hydronics can install a energy efficient furnace in your home so you can enjoying affordable heating today. With the rebates that RG&E offer and the tax credits that are available for home improvements it has never been easier to purchase a new furnace. We are able to install a wide variety of furnaces and heating systems that are new to the market. As furnaces are becoming more and more energy efficient, the need to constantly stay up to date on the newest models is imperative.  Which is why we are Rochester’s leading choice in furnace repairs, services and installs. We like to give our customers peace of mind, just as importantly, they can rest assured that the job is being done right and without worries of being overcharged or taken advantage of. We will always strive to earn your trust and keep your business because Rochester is our home and our neighbors matter to us.


High Performance Heating, Cooling & Hydronics has set up a maintenance program with you in mind. With this maintenance agreement we can help alleviate some of the costs of repairing your furnace and keep more money in your wallet! Before the season gets fully underway, make sure the air you are paying to have heat your home is the cleanest it can be. A new, clean, and properly installed furnace filter is the best way to do just that. If you have any questions about our services feel free to give me a call at 585-426-3004 or even one of our highly trained technicians at 585-509-1364.

Furnace Warnings | High Bills? Won’t Start? Pay Attention!

By | Heating, Residential

February 24, 2014

You should know your furnace like the back of your hand. Well, maybe not that well. But, you should know it well enough to know when it is shouting “Warning! Warning!” Your furnace rarely just goes on the fritz without a few warning signs. If you know the warnings of a problem, you can decrease the blow to your wallet and decrease your time without heat.

One warning sign that something is amiss is if you notice your energy bills are suddenly through the roof. If your energy costs are skyrocketing, it may be because your furnace is having to work extra hard to heat your home. This overtime schedule can mean a minor or major problem. You won’t know for sure until you call in the furnace experts from High Performance Heating, Cooling & Hydronics.

If your furnace won’t start at all, you most definitely have a problem. However, don’t ignore when it is having trouble starting either. Any kind of trouble starting can mean either a major or minor problem. Sometimes furnaces have trouble starting simply because the connections or wiring has gone bad. This can be an easy fix. Trouble starting can be a thermostat problem too.

Before you panic or think an exorcism is in order to get your furnace back to a normal, smooth sounding, and smooth operation, call the furnace professionals at High Performance Heating, Cooling & Hydronics.

Furnace Warnings: Sights and Sounds to Watch For

By | Heating, HVAC

February 17, 2014

There are sights and sounds we all love—waves crashing, favorite songs, and the familiar sound and sight of a furnace kicking on in the midst of a viciously cold night. You get used to that familiar hum and the look of the pilot light. However, if you ever see or hear anything unfamiliar, don’t just brush it off as a fluke. It could be major furnace warnings, pay attention.

As with a car, if you hear pings, bangs, grinding, growling or any other kind of unfamiliar and particularly loud noise, there is likely a problem. Those noises don’t just happen because your furnace is in a bad mood. You could hear a sound that may only be described as the furnace doesn’t want to kick on easily. Have you ever stood there in front of a car mechanic and tried to imitate the noise your car was making? We’ve all been there. It can be the same with a furnace. You might not be able to mimic the sound, but you know it isn’t normal.

The same goes for the look of your furnace. One vital sight to pay attention to is the pilot light. It should look a blue-ish color. You should get used to the sight and color. If for any reason you notice it looks different, like maybe a yellow color, you should call us. This may mean there is an issue with the gases. Any deviation from the normal color spells trouble.

Furnace Rochester NY home systems can be tricky and complex. However, if you know the tell-tale signs of a problem, calling us when it is a small issue may help you nip it in the bud before it becomes a big problem.

Tips for Determining the Right Furnace Size

By | Heating, HVAC

February 10, 2014

Unless you are in the furnace industry, you probably aren’t familiar with knowing what furnace size you need or what might be best for your home. Luckily for you, you don’t have to know that information off the top of your head. There is a formula that can help narrow down the choices. Plus, you can always turn to the furnace experts at High Performance Heating, Cooling & Hydronics for all of the furnace size information you need.You have to be armed with information about your house before we or anyone else can help you figure out what the best size is for your furnace. One important piece of info is the size of your house, including how many stories it is. The number of windows, and even the age and type can give us a clear idea of what might work best. The height of the ceiling is something to remember when it comes to picking out a new furnace. Also, the level of insulation and airflow your house has matters as well.

After all the information is compiled, you will want to either calculate the size of the furnace system you need or bring the information into our location. Once you know the right size furnace needed, you will have a better understanding about how best to heat your home. Before you buy, let us help you narrow the playing field with the most up-to-date information and most efficient and effective choices.

Why Does Furnace Size Matter?

By | Heating

February 3, 2014

When it comes to investing in a new furnace, one size does not fit all. In fact, there are many different sizes to choose from. It can be like buying clothes or shoes. You need to know your size and choose what fits. Our furnace experts can help you figure out what size you need.

It is important to understand what factors are important when deciding on a size for your new furnace. The size will make a huge difference in whether you are buying a furnace that will save you energy, last as long as it should, and if it will heat your home the way it’s supposed to.

If you buy one that is too small for your home, you may be demanding too much from it. You will basically be overworking it. Sure, buying a smaller furnace may save you money in the short term but, you will make it run more to keep your home heated. This will eat up more oil than if you have a furnace that is the right size.

If you buy one that is too large, thinking bigger is always better, then you will be wasting energy. Also, if your furnace is too big, it will turn on in spurts. Sure, you might be thinking running it for a shorter period of time might be a good idea but, the constant on and off a larger furnace will actually shorten its lifespan.

Learn why and how size matters before you invest in a new furnace home system. Let the professionals at High Performance Heating, Cooling & Hydronics help guide you in your quest to find the furnace size that is just right.

Furnace Repair Can Make You Warm Again

By | Heating

January 27, 2014

You know that feeling when you are freezing cold and you just can’t warm up? Nothing beats coming home to a nice toasty house. With High Performance Heating, Cooling & Hydronics in your phone contacts, you can always count on being warm.

We are the trusted furnace repair experts in Rochester NY, who know a breakdown or malfunction can happen any time of day or night. No one plans for their furnace to stop working. It usually doesn’t happen when it is convenient. Then again, is there ever a convenient time for your furnace to break down?

Our professionals know that no matter when a breakdown happens, night or day, weekday or weekend, you want it fixed FAST. You want to get back to your normal life and routine as quickly as possible. You just can’t do that if you are shivering in the corner waiting on a furnace repair expert to get to the house. This is why we work extra hard to get to your house as soon as we can. We know getting you warm is an emergency in your book. Therefore, it is an emergency in our book.

When you get the goosebumps and the thermostat starts to drop, give us a call fast so we can get to the root of the problem before you even have to put on that extra layer. Why would you stay cold for one second longer than necessary? High performance Heating, Cooling & Hydronics is here for you day and night, so give us a call at 585-426-3004.